Thank you for visiting and shopping at Simon’s Collectibles. Following are the terms and conditions that constitute our Shipping Policy.


Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Royal Mail1-3 business days£4.95 (or FREE if spending £50 or more)

Delivery delays can occasionally occur.

Shipment to P.O. boxes or BFPO addresses

Simon’s Collectibles ships to addresses within the UK, and BFPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


We currently ship internationally

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping toShipment methodEstimated delivery timeShipment cost
EuropeRoyal Mail/Parcelforce3-5 business days£14.95
USA & CanadaRoyal Mail/Parcelforce5-7 business days£24.95
Rest of WorldRoyal Mail/Parcelforce5-10 business days£29.95

Customs, Duties, and Taxes

Simon’s Collectibles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


All items are shipped using a tracked service. Any issues then please get in touch.


Last updated: November 15, 2021

Thank you for shopping at Simon’s Collectibles.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.



The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Simon’s Collectibles
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Simon’s Collectibles, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.


In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

20 Delta House
Bridge Wharf
KT16 8NA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


If you have any questions about our Returns and Refunds Policy, please contact us:

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Your one-stop collectibles shop for dolls, toys & gifts, all perfectly suited for kidults and kids alike!



January 16, 2022

Always a superb service from Simon. He is helpful and responsive and has a lot of very hard to find items for sale. He is my go to seller for all things American Girl Doll and life has been much easier since I started shopping with Simon. Very highly recommended.



January 15, 2022

Nice and helpful



January 7, 2022

Absolutely 5 star in every way. The most helpful person, goes above and beyond. Superb communication, delivery and quality. Simon sourced toys for us from the USA and had them shipped over. Personal, bespoke service. Can trust implicitly to get what you need and deliver in super condition



January 4, 2022

Great service with a personal touch. ⭐️⭐️⭐️⭐️⭐️


Merlusca Ana Maria

December 28, 2021

Everything was nice packed and the dolls were like I expected to be.Thank you very much for you good quality I will definitely order again.



December 23, 2021

Excellent service and rates on very rare collectables .


Liz Bond

December 23, 2021

Great find, really happy with my purchase, will definitely be shopping with them again



December 22, 2021

Great service! Received notification of shipping and tracking number. Everything was well packaged and requested feedback after. Very pleased with my order. Thank you!



December 16, 2021

Great selection of dolls at affordable prices and quick service each time I’ve purchased. Highly recommended.


Em Louise

December 15, 2021

What can I say about Simon’s Collectibles that would do his site justice? Simon is the most wonderful, caring and honest person you’ll probably ever chat too especially in doll sales. He stocks dolls that you’d only be able to buy if you’re in specific clubs or have to pay ridiculous prices on eBay and know that what you’ve ordered you’re going to get and he delivers on time. He has the best customer service manners, prices and even offers a loyalty scheme!! It doesn’t get much better than that! But truly, I’m super happy I found his store, I’m super happy I got to chat to him about dolls and I do and will continue to recommend his store to everyone.


Emma W

December 15, 2021

Simon has the best shop and the best customer service! He stocks items we can’t necessarily buy without being in a specific club or pay way over the price on eBay. All in all it’s a brilliant shop which I recommend to everyone! I guarantee you’ll get the best service ever and you’ll be back to place more orders, just like me!


Andrew Cox

December 15, 2021

I've never had a problem buying from Simon's Collectables . He always gets back to me quickly, when I have any questions . A truly personal service .



November 21, 2021

Excellent place to get things that are no longer on other site.


Sam Millard

November 17, 2021

Good service and communication


Wendy Dirks

November 6, 2021

As usual, I have nothing but good things to say about Simon's Collectibles' service. I was kept notified continually about the progress of my preorder and it's delivery, it arrived in perfect condition. I love being able to find these dolls that are difficult to acquire here in the UK and I'm so glad I found this shop!



November 5, 2021

Great shop particularly if you are looking to purchase toys that are hard to come by (especially from other countries) Good communication, prices very good and they offer a reward scheme I was able to buy something that was sold out everywhere else


Maria Tosto

November 2, 2021

Really great Seller fast shipping great dolls


Rimma Kravchenko

October 26, 2021

The package was sent quickly and arrive fast. I will come back for more purchases! Excellent service!


Ann Rushworth

October 18, 2021

Quick secure delivery - great packaging. Great items at fair prices



October 16, 2021

Fab service from Simon!



October 14, 2021

Great communication and fast shipping. Very happy.


Michael Mursanow

October 1, 2021

Simon is always a pleasure to make business with. Swift replys & speedy delivery & perfect packaging make it a winner. I very much appreciate the philosophy of collecting orders instead of sending them out as they come in. Our environment could do with some more of you. 👍🏻


Daniel Mauricio

September 22, 2021

You guys did a great job to protect the products from getting damage and the fashion dolls is in great condition so thank you!


Sarah pacifico

September 22, 2021

This is a great shop with personal service.


julie douglas

September 17, 2021

Fantastic service and really fast delivery time. I am over the moon with my purchase of a Molly American Girl doll. She is lovely. I would highly recommend Simon's Collectibles and will certainly order from Simon's again in the future.


Karen Stokes

September 15, 2021

Excellent service Fabulous items, well packaged and a speedy delivery, great communication, five stars all round!!


Grace Arthur

September 15, 2021

I have bought several.times and can highly recommend Simon's Collectibles. The American girl items I have bought are very fairly priced. Delivery is quick and goods are well packaged. Excellent communication and the added bonus of a loyalty scheme.


Hollie Pearson

September 15, 2021

Amazing service and wonderful deals for the products. I especially enjoy the rewards program. I’ve ordered several dolls and outfits from Simon and wouldn’t change to anyone else to supply my AG goods. Thank you x



September 15, 2021

Great products and fab service.


Stephen hughes

September 15, 2021

Excellent all round.


Terina O'Driscoll

March 20, 2021

Simon responded quickly to my questions and was very helpful and knowledgeable. The item arrived very well packaged and within 48 hours! Would 100% recommend and will definitely return for further purchases as from what I have researched, Simon has the best prices by far. Thank you for making a birthday special 😊


Elaine Wade

February 27, 2021

Great customer service , prompt delivery


Carol Ions

January 30, 2021

Fab customer service, my daughter is vv happy.


Louise Aitken

January 27, 2021

After discovering you on the American Girl UK fb page my daughter was desperate to get something new for her AG dolls. We ordered Nanea’s School outfit, AG World Traveler in France with Souvenirs and AG Chinese Takeout set. Everything arrived today and was well packaged. Thanks for such great service, I have a delighted daughter and we will definitely be ordering again! 😊


Vicky Cooper

November 13, 2020

Quick delivery and great communication. Thank you. 🎅🏼


Andymy Andrei Teican

November 8, 2020

Great service, professional, good prices. Recommend 100%


Rogier Corbeau

November 8, 2020

Great shop and service and good prices !!!

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